Tips for Reducing Automotive Sales Staff Turnover

Competitive salary and benefits, flexible schedule options, and tuition assistance are three basics in employee retention.  Especially for millennial employees, these are the Holy Grail for recruitment and reducing employee turnover.  But, employers can reduce employee turnover in many other ways.

  • Select the right people in the first place through behavior-based testing and competency screening.  The right person, in the right seat, on the right bus is the starting point.
  • At the same time, don’t neglect to hire people with the innate talent, ability, and smarts to work in almost any position even if you don’t currently have the “best” match available.  Hire the smartest people you can find to reduce employee turnover.
  • Provide opportunities for people to share their knowledge via training sessions, presentations, mentoring others and team assignments.  Employees like to share what they know; the act of teaching others ensures the employee’s own learning.
  • Demonstrate respect for employees at all times.  Listen to them deeply; use their ideas; never ridicule or shame them.  Via your communication, share that you value them.
  • People want to enjoy their work.  Make work fun.  Engage and employ the special talents of each individual.
  • Involve employees in decisions that affect their jobs and the overall direction of the company whenever possible.  Involve them in the discussion about company vision, mission, values, and goals.  This strategic framework will never “live” for them or become “owned” by them if they merely read it in email or hanging on the wall.
  • Offer performance feedback and praise good efforts and results.  Recognize excellent performance and link bonus pay to performance to reduce employee turnover.
  • Staff adequately so overtime is minimized for those who don’t want it and people don’t wear themselves out.
  • Nurture and celebrate organization traditions.  Have a costume party every Halloween.  Run a food collection drive every November.  Pick a monthly charity to help.  Have an annual company dinner at a fancy hotel.
  • Provide opportunities within the company for cross-training and career progression.  People like to know that they have room for career movement.  This is a serious deterrent to employee turnover.
  • Communicate goals, roles and responsibilities so people know what is expected and feel like part of the in-crowd.


The Manus Group Stephanie YoungAbout the Author

Stephanie Young is the Vice President of Sales and Marketing for The Manus Group, where she is an active blogger, social media contributor and spokesperson for one of the nation’s leading automotive recruiting and training firms. Stephanie is a former Forestry Queen and still continues to promote her platform encouraging young woman to pursue their interests in STEM field careers.

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Copyright © 2015, Stephanie Young All rights reserved.



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